Jun 23, 2021
Don't Autopsy your Audience
10 minutes
Podcast · Inglés
Keep Your Customers Forever
Dr. Matt Champagne
It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
Episodes
Ordered by publication date.
Jan 20, 2021
What Everyone Overlooks when Gathering Feedback
8 minutes
Dec 9, 2020
Closing the Loop with Your Audience
10 minutes
Nov 25, 2020
Goals Are For Losers
9 minutes
Jan 24, 2018
Episode 004 - Why survey results are often so wrong
10 minutes
Oct 10, 2017
007: It works for me, it will work for you
8 minutes
Sep 30, 2017
006: This season’s most harmful survey practice
9 minutes
Sep 30, 2017
003: Three billion reasons you don't want satisfied customers
4 minutes
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