23 jun 2021
Don't Autopsy your Audience
10 minutes
Podcast · Inglés
Keep Your Customers Forever
Dr. Matt Champagne
It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
Episodios
Ordenados por fecha de publicación.
20 ene 2021
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Episode 004 - Why survey results are often so wrong
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10 oct 2017
007: It works for me, it will work for you
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30 sept 2017
006: This season’s most harmful survey practice
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30 sept 2017
003: Three billion reasons you don't want satisfied customers
4 minutes
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