Sep 14, 2021
142: Helping The World to Access Wholesale-Based Travel with Ryan Beachum
28 minutes
Podcast · Inglés
Navigating the Customer Experience
Yanique Grant
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
Episodes
Ordered by publication date.
Sep 7, 2021
141: The Key to Building Unbreakable Customer Relationships with Jason Ten-Pow
27 minutes
Jul 27, 2021
140: The Benefits of CX Automated Platforms : A Frictionless Experience with Mahesh Ram
35 minutes
Jul 20, 2021
139: Transformation Guide for the Most Inexperienced Leaders with Brad Dude
21 minutes
Jul 13, 2021
138: Seven Health and Wellness Steps to Enhance Productivity and Maximize Success with Dave Sherwin
48 minutes
Jul 6, 2021
137: Achieving Customer and Employee Success with the Seven Pillars with Wayne McCulloch
33 minutes
Jun 29, 2021
136: Understanding How To Compete Against the Big Giants and Increase Profitability with Jonathan Byrnes
28 minutes
Jun 22, 2021
135: Building a Culture by Design with David Friedman
33 minutes
Jun 15, 2021
134: Learning How to Elevate Your Quality of Life Using Plant Medicine with Jonathan de Potter
22 minutes
Jun 8, 2021
133: Creating Strong Partnerships that Lead to Customer Success with Steven Van Belleghem
27 minutes
Jun 1, 2021
132: Enhancing Your Customer Experience with Targeted Value Optimization with Will Laurenson
21 minutes
May 26, 2021
131: How to Leverage Technology and Master Your Logistics with Zach Blank
26 minutes
May 18, 2021
130: Customer Experience Design - Understanding the Behavioural Persona of Your Customer with Robert Wallace
25 minutes
May 11, 2021
129: How To Enhance Your Customer Experience Through Community Building with Chad Neufeld
20 minutes
May 4, 2021
128: What Do Customers Expect from a Contactless Customer Experience with Elias Guerra
29 minutes
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