Dec 1, 2022
Podcast · Inglés
The Customer Experience Podcast
Ethan at BombBomb
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
Episodes
Ordered by publication date.
Nov 29, 2022
230. Sales As The Science of Service w/ Todd Caponi
Nov 22, 2022
229. Factoring Human Emotions Into Data-Informed Decisions w/ Vaishali Dialani
Nov 15, 2022
228. Designing Digital Experiences to Engage Human Emotions w/ Dan Hill
Nov 8, 2022
227. Keys to Overcoming Customer Indecision w/ Matt Dixon
Nov 1, 2022
226. Why and How Meaningful Personalization Improves CX w/ Ethan Beute
Oct 25, 2022
225. Aligning EX and CX with a Service Blueprint w/ Justin Zalewski
Oct 18, 2022
224. How to Identify and Keep Loyal and Lucrative Customers w/ Ali Cudby
Oct 11, 2022
223. A Case for Loving the Process, Not Just the Result w/ Shane Kidwell
Oct 4, 2022
222. A Practical Approach to Storytelling w/ Anna Marie Pryor
Sep 27, 2022
221. Creating Customer Impact in Moments That Matter w/ Jacco van der Kooij
Sep 20, 2022
220. Why Repeat Customers May Not Be Loyal Customers w/ Shep Hyken
Sep 13, 2022
219. Sending Videos for Greater Sales Visibility w/ Viveka von Rosen
Sep 6, 2022
218. Emotional Intelligence & Human-Centered Connection w/ Dan Hill, PhD
Aug 30, 2022
217. An Actor’s Guide to Authentic Videos w/ Julie Hansen
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