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Podcast · Inglés

The Customer Experience Podcast

Ethan at BombBomb

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

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Episodes

Ordered by publication date.

Dec 1, 2022

231. Tracing Every Relationship Back to One Relationship w/ Matt Beckwith

Nov 29, 2022

230. Sales As The Science of Service w/ Todd Caponi

Nov 22, 2022

229. Factoring Human Emotions Into Data-Informed Decisions w/ Vaishali Dialani

Nov 15, 2022

228. Designing Digital Experiences to Engage Human Emotions w/ Dan Hill

Nov 8, 2022

227. Keys to Overcoming Customer Indecision w/ Matt Dixon

Nov 1, 2022

226. Why and How Meaningful Personalization Improves CX w/ Ethan Beute

Oct 25, 2022

225. Aligning EX and CX with a Service Blueprint w/ Justin Zalewski

Oct 18, 2022

224. How to Identify and Keep Loyal and Lucrative Customers w/ Ali Cudby

Oct 11, 2022

223. A Case for Loving the Process, Not Just the Result w/ Shane Kidwell

Oct 4, 2022

222. A Practical Approach to Storytelling w/ Anna Marie Pryor

Sep 27, 2022

221. Creating Customer Impact in Moments That Matter w/ Jacco van der Kooij

Sep 20, 2022

220. Why Repeat Customers May Not Be Loyal Customers w/ Shep Hyken

Sep 13, 2022

219. Sending Videos for Greater Sales Visibility w/ Viveka von Rosen

Sep 6, 2022

218. Emotional Intelligence & Human-Centered Connection w/ Dan Hill, PhD

Aug 30, 2022

217. An Actor’s Guide to Authentic Videos w/ Julie Hansen

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