Oct 18, 2021
Digital Payment Providers: What to consider
22 minutes
Podcast · Inglés
The Future of Customer Engagement and Experience Podcast
Steven Spears
Customers today aren’t just buying products and services - they’re buying the experience, and are willing to pay more for a great CX. Welcome to The Future of Customer Engagement and Experience, dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and business to business, from sales, marketing, customer experience, data management, purpose, and more. Hosted by Steven Spears in partnership with FCEE.
Episodes
Ordered by publication date.
Oct 4, 2021
Dynamic Customer Journeys: A Beginner's Guide
24 minutes
Sep 20, 2021
The History of CIAM
34 minutes
Aug 23, 2021
Black Friday 2021: What to expect
22 minutes
Aug 17, 2021
Sales Order Automation: Forget the small stuff and focus on the customer
31 minutes
Jul 26, 2021
CUSTOMER CORNER – Online Metals (A division of thyssenkrupp)
26 minutes
Jul 5, 2021
Summer Break: Stay Tuned
Jun 28, 2021
Debating "Data Driven" Customer Experiences
46 minutes
Jun 21, 2021
New Rules of Customer Service (Part 1)
22 minutes
Jun 21, 2021
New Rules of Customer Service (Part 2)
18 minutes
Jun 7, 2021
Commoditization Challenges in Telco, Insurance and Utilities (Part 1)
29 minutes
Jun 7, 2021
Commoditization Challenges in Telco, Insurance and Utilities (Part 2)
26 minutes
Jun 2, 2021
Exploring Direct to Consumer Commerce (Part 2)
18 minutes
Jun 1, 2021
Exploring Direct to Consumer Commerce (Part 1)
20 minutes
May 24, 2021
Handshakes or hands-off: Managing the B2B sales experience
32 minutes
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