Aug 28, 2026
From Customers to Advocates
9 minutes
Episodes
Ordered by publication date.
Aug 21, 2026
Seen, Not Tracked
10 minutes
Aug 14, 2026
The Standard That Outlived Every Gadget
8 minutes
Aug 7, 2026
The Smoke Detector and the Spy
9 minutes
Jul 31, 2026
Your Managers Are the Algorithm
8 minutes
Jul 24, 2026
The Handoff Problem
9 minutes
Jul 17, 2026
The Referral Engine
10 minutes
Jul 10, 2026
Personalization Isn’t Loyalty
10 minutes
Jul 3, 2026
Leading Through AI Anxiety
6 minutes
Jun 26, 2026
The Empathy Gap
9 minutes
Jun 18, 2026
The Crisis of Automated Errors
1 minute
Jun 11, 2026
Meaning is Your Only Protection
1 minute
Jun 4, 2026
Maintaining a Human-Centered Soul
1 minute
May 28, 2026
Leading From the Trenches
1 minute
May 21, 2026
The Biological Edge
1 minute
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