Aug 26, 2021
Ep. 186: Hint Water's Kara Goldin | Plumbing a Sweet Spot in the Market
35 minutes
Podcast · Inglés
The Net Promoter System Podcast
Bain & Company
Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.
Episodes
Ordered by publication date.
Aug 5, 2021
Ep. 185: NatWest Group's Paul Smith | Recovering the Spirit of Customer-centricity
30 minutes
Mar 4, 2021
Ep. 184: Caliber Collision's Steve Grimshaw | Restoring Customers to the Rhythm of Their Lives
41 minutes
Sep 24, 2020
Ep. 183: Lori Cobb | Give Customers a Voice in Powering Your Company’s Operations
41 minutes
Aug 6, 2020
Ep. 182: Darrell Rigby | Agile Is Not Just a Method, It’s a Mindset
49 minutes
Jun 25, 2020
Ep. 181: UPS Capital's Mark Robinson | How Agile Turns Customer Feedback into Fast Fixes
35 minutes
Jun 11, 2020
Ep. 180: Wharton's Peter Fader | The Right Actions and Metrics to Grow Customer Value
29 minutes
May 28, 2020
Ep. 179: Wharton's Peter Fader: The Nature and Value of Loyalty
31 minutes
May 14, 2020
Ep. 178: Luiza Mattos | Covid-19: The View from Brazil
22 minutes
Apr 23, 2020
Ep. 177: General Stanley McChrystal | Leadership in a Crisis Is about Connection and Trust
44 minutes
Apr 16, 2020
Ep. 176: Maureen Burns | What Do You Want to Stand For with Customers and Employees when This Is All Over?
20 minutes
Mar 26, 2020
Ep. 175: Roger Martin | Want to Increase Shareholder Value? Focus on Customers Instead
29 minutes
Mar 12, 2020
Ep. 174: Theta Equity’s Dan McCarthy | Investors Need to Know: What’s Your Customer Worth?
26 minutes
Feb 27, 2020
Ep. 173: Theta Equity’s Dan McCarthy | Now There’s a Way to Link Customer Behavior to Share Price
42 minutes
Feb 13, 2020
Ep. 172: UniCredit's Francesco Vercesi | With Agile, Customer Experience Improvements Never End
36 minutes
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