Jan 2, 2019
Podcast · Inglés
Why Service Design Thinking
Marina Terteryan
Why Service Design Thinking is the podcast that helps business do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques? We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge. Hosted by: Marina Terteryan Want to keep in touch? Sign up for the mailing list at www.whyservicedesignthinking.com for access to useful freebies and bonus resources that won’t be available anywhere else. Like what you hear? Please subscribe, rate, and review us!
Episodes
Ordered by publication date.
Nov 1, 2018
Developing Confidence as a Designer with Lauren Currie, OBE
Sep 1, 2018
Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller
Jul 1, 2018
Service Design in Government and Public Services | Benjamin Taylor
May 1, 2018
Turning a Service into an Experience | Paul Bulencea
Mar 1, 2018
The Business Case for Service Design | Jod Kaftan of Fjord
Jan 19, 2018
Creating Culture with Claus Raasted | # 21
Jan 8, 2018
Developing Confidence as a Designer with Lauren Currie, OBE | #20
Jan 2, 2018
Building a Sustainable Business with Systems | Joanna Waterfall
Nov 1, 2017
Towards a Preemptive Social Enterprise | Matthew Manos
Sep 1, 2017
Customer Journey Mapping | Daniel Sunden + John Flitcroft
May 1, 2017
The Future of Designing for the Customer | Panel Discussion
Apr 14, 2017
Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller | #19
Apr 3, 2017
Service Design in Government and Public Services | Benjamin Taylor | #18
Mar 24, 2017
Season 2 Preview + Please Share Your Feedback
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