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Podcast · Inglés

The Customer Experience Podcast

BombBomb

Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.

BusinessInglés

Episodios

Ordenados por fecha de publicación.

31 oct 2023

271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea

24 oct 2023

270. Establishing and Evolving a Chief Experience Officer Role w/ Saira Taneja

17 oct 2023

269. Creating Unique, Authentic, and Local Experiences w/ Rina Johnson

10 oct 2023

268. Experiencing You: Creating a Lasting Impression w/ Melissa Wright

3 oct 2023

267. Self-Service vs Human Touch: Balancing Customer Sentiment w/ Michelle Randall

19 sept 2023

266. Driving Innovation Through Equity, Equality, and Justice w/ Anna Dewar Gully

12 sept 2023

Human Connection and Emotional Impact in EX and CX

29 ago 2023

264. Personalizing the Path to Homeownership w/ Brian Vieaux

22 ago 2023

263. Creating Human Connection within a Global Ecosystem w/ Naomi Wheeless

15 ago 2023

262. Building a More Trusting and Human Internet w/ Aaron Painter

8 ago 2023

261. Showing Your Work in the Age of AI w/ Ethan Beute

25 jul 2023

260. Building the Cisco CX Org from Scratch w/ Andrew Carothers

18 jul 2023

259. Best Practices for Win-Loss Analysis w/ Scott Varner

11 jul 2023

258. Honesty, Humanity, and Storytelling in B2B Marketing w/ Anthony Butler

27 jun 2023

257. Creating Customer Continuity in B2B SaaS w/ Adam Ferris

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