31 oct 2023
Podcast · Inglés
The Customer Experience Podcast
BombBomb
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
Episodios
Ordenados por fecha de publicación.
24 oct 2023
270. Establishing and Evolving a Chief Experience Officer Role w/ Saira Taneja
17 oct 2023
269. Creating Unique, Authentic, and Local Experiences w/ Rina Johnson
10 oct 2023
268. Experiencing You: Creating a Lasting Impression w/ Melissa Wright
3 oct 2023
267. Self-Service vs Human Touch: Balancing Customer Sentiment w/ Michelle Randall
19 sept 2023
266. Driving Innovation Through Equity, Equality, and Justice w/ Anna Dewar Gully
12 sept 2023
Human Connection and Emotional Impact in EX and CX
29 ago 2023
264. Personalizing the Path to Homeownership w/ Brian Vieaux
22 ago 2023
263. Creating Human Connection within a Global Ecosystem w/ Naomi Wheeless
15 ago 2023
262. Building a More Trusting and Human Internet w/ Aaron Painter
8 ago 2023
261. Showing Your Work in the Age of AI w/ Ethan Beute
25 jul 2023
260. Building the Cisco CX Org from Scratch w/ Andrew Carothers
18 jul 2023
259. Best Practices for Win-Loss Analysis w/ Scott Varner
11 jul 2023
258. Honesty, Humanity, and Storytelling in B2B Marketing w/ Anthony Butler
27 jun 2023
257. Creating Customer Continuity in B2B SaaS w/ Adam Ferris
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