18 oct 2021
Digital Payment Providers: What to consider
22 minutes
Podcast · Inglés
The Future of Customer Engagement and Experience Podcast
Steven Spears
Customers today aren’t just buying products and services - they’re buying the experience, and are willing to pay more for a great CX. Welcome to The Future of Customer Engagement and Experience, dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and business to business, from sales, marketing, customer experience, data management, purpose, and more. Hosted by Steven Spears in partnership with FCEE.
Episodios
Ordenados por fecha de publicación.
4 oct 2021
Dynamic Customer Journeys: A Beginner's Guide
24 minutes
20 sept 2021
The History of CIAM
34 minutes
23 ago 2021
Black Friday 2021: What to expect
22 minutes
17 ago 2021
Sales Order Automation: Forget the small stuff and focus on the customer
31 minutes
26 jul 2021
CUSTOMER CORNER – Online Metals (A division of thyssenkrupp)
26 minutes
5 jul 2021
Summer Break: Stay Tuned
28 jun 2021
Debating "Data Driven" Customer Experiences
46 minutes
21 jun 2021
New Rules of Customer Service (Part 1)
22 minutes
21 jun 2021
New Rules of Customer Service (Part 2)
18 minutes
7 jun 2021
Commoditization Challenges in Telco, Insurance and Utilities (Part 1)
29 minutes
7 jun 2021
Commoditization Challenges in Telco, Insurance and Utilities (Part 2)
26 minutes
2 jun 2021
Exploring Direct to Consumer Commerce (Part 2)
18 minutes
1 jun 2021
Exploring Direct to Consumer Commerce (Part 1)
20 minutes
24 may 2021
Handshakes or hands-off: Managing the B2B sales experience
32 minutes
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