26 ago 2021
Ep. 186: Hint Water's Kara Goldin | Plumbing a Sweet Spot in the Market
35 minutes
Podcast · Inglés
The Net Promoter System Podcast
Bain & Company
Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.
Episodios
Ordenados por fecha de publicación.
5 ago 2021
Ep. 185: NatWest Group's Paul Smith | Recovering the Spirit of Customer-centricity
30 minutes
4 mar 2021
Ep. 184: Caliber Collision's Steve Grimshaw | Restoring Customers to the Rhythm of Their Lives
41 minutes
24 sept 2020
Ep. 183: Lori Cobb | Give Customers a Voice in Powering Your Company’s Operations
41 minutes
6 ago 2020
Ep. 182: Darrell Rigby | Agile Is Not Just a Method, It’s a Mindset
49 minutes
25 jun 2020
Ep. 181: UPS Capital's Mark Robinson | How Agile Turns Customer Feedback into Fast Fixes
35 minutes
11 jun 2020
Ep. 180: Wharton's Peter Fader | The Right Actions and Metrics to Grow Customer Value
29 minutes
28 may 2020
Ep. 179: Wharton's Peter Fader: The Nature and Value of Loyalty
31 minutes
14 may 2020
Ep. 178: Luiza Mattos | Covid-19: The View from Brazil
22 minutes
23 abr 2020
Ep. 177: General Stanley McChrystal | Leadership in a Crisis Is about Connection and Trust
44 minutes
16 abr 2020
Ep. 176: Maureen Burns | What Do You Want to Stand For with Customers and Employees when This Is All Over?
20 minutes
26 mar 2020
Ep. 175: Roger Martin | Want to Increase Shareholder Value? Focus on Customers Instead
29 minutes
12 mar 2020
Ep. 174: Theta Equity’s Dan McCarthy | Investors Need to Know: What’s Your Customer Worth?
26 minutes
27 feb 2020
Ep. 173: Theta Equity’s Dan McCarthy | Now There’s a Way to Link Customer Behavior to Share Price
42 minutes
13 feb 2020
Ep. 172: UniCredit's Francesco Vercesi | With Agile, Customer Experience Improvements Never End
36 minutes
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