9 abr 2026
Ep. 262 | Megan Riggs: From Farmers Market Fav to Supermarket Staple: How a Lean Juice Company Scaled Fast
41 minutes
Podcast · Inglés
The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
Bain & Company
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how companies can keep customers coming back.
Episodios
Ordenados por fecha de publicación.
26 mar 2026
Episode 261 | Andy Pierce: False Confidence at Machine Speed: How to Make Synthetic Customers Useful
40 minutes
26 feb 2026
Ep. 260 | Jeannie Walters and John Abraham: A Company with No Memory: When Your Systems Don't Remember the Customer
23 minutes
4 dic 2025
Ep. 259 | Rachel Bicking: Customers' First Micro-Frustration Makes or Breaks the Next Purchase
45 minutes
6 nov 2025
Ep. 258: Charlon McIntosh & Melissa Pint | "We Didn't Do Interesting. We Did Effective": Accountability is the Product at Frontier
47 minutes
30 oct 2025
Ep. 257: John Finley | Stop Chasing Surveys: How to Earn the Next Customer Choice
13 minutes
4 sept 2025
Ep. 256: Mike Milliron | “We Made It Cool to Care”: From CX Resistance to Results
11 minutes
21 ago 2025
Ep. 255: Jason Guardino and Karen San | How Turning 18 Can Break Your Relationship With Healthcare
20 minutes
14 ago 2025
Ep. 254: Gurdeep Pall | The Internet Side of the AI Battle: Why Walled Gardens Fail
14 minutes
4 ago 2025
Ep. 253: Mathieu Staniulis & Séverine Clairet | Blinded by Pride: Inside a 125-Year-Old Co-Op’s Return to Customer-Centricity
24 minutes
21 jul 2025
Ep. 252: Erin Wallace | The Data Doesn’t Care How Good You Think You Are
11 minutes
17 jul 2025
Ep. 251 | Mike Valanzola: Many Voices, No Shared Truth: How Dell Revitalized Its Customer Feedback System with Help from the CXRA
38 minutes
17 jul 2025
Ep. 251 | Mike Valanzola: Many Voices, No Shared Truth: How Dell Revitalized Its Customer Feedback System with Help from the CXRA
38 minutes
14 jul 2025
Ep. 250 | Sean McEntire | A Decade of Discipline: From NPS Pilot to Outer Loop Powerhouse
24 minutes
10 jul 2025
Ep. 249: Scott Taber | Why Four Seasons Turned Guests Away
43 minutes
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